Refund & Return Policy

At Plunge Chill, we strive to ensure a seamless shopping experience by offering refunds and returns for all orders. We do not charge any return fees, restocking fees, or processing fees.

30-Day Return Policy

You have 30 days after receiving your item to request a return. To be eligible, your item must meet the following conditions:

• The item must be unused, undamaged, and in its original packaging.
• A receipt or order confirmation is required.

To initiate a return, email us at support@plungechill.com with your order number and the reason for the return.

Important Notes

• Customers are responsible for return shipping fees.
• Items sent back without prior contact will not be accepted.

For any questions regarding returns, contact us at support@plungechill.com.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

• The item is defective or damaged.
• You received the wrong item.

We will promptly assess the issue and often provide a free replacement.

Exceptions & Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods such as food, flowers, or plants.
• Custom products including special orders or personalized items.
• Personal care goods such as beauty products.
• Hazardous materials, including flammable liquids or gases.

Additionally, we do not accept returns for sale items or gift cards.

Manufacturer Defects

Our 30-day money-back guarantee covers all manufacturer defects within the first 30 days of delivery.

Exchanges

To exchange an item, follow these steps:

1. Return the item in its original condition.
2. Once the return is approved, make a separate purchase for the new item.

Replacements

For defective items, contact us at support@plungechill.com with:

• Photos of the defective item.
• A brief explanation of the issue.

Upon confirmation, we will issue a replacement free of charge.

Refunds

Once we receive and inspect your return, you will be notified of the approval or rejection of your refund.

Processing Timeline

• Inspection of returned items may take up to 14 days.
• Approved refunds will be issued to your original payment method.

Please allow additional time for banks or credit card companies to process and post the refund (typically within 5 business days).

If you haven’t received your refund after 15 business days of approval, contact us at support@plungechill.com.

Performance & Environmental Factors for Water Chillers

We ensure our Water Chillers perform optimally under normal conditions. However, performance may be affected by:

• High air temperatures (above 85°F).
• High humidity levels.
• Excessive direct sunlight on the chiller or water vessel.
• Water volumes exceeding 66 gallons (250 L).

Tips for Optimal Performance

• Use the chiller indoors or in a climate-controlled area if exposed to prolonged sunlight or temperatures above 75°F.
• Mitigate environmental factors by adjusting the setup or location.

Reporting Poor Performance

If you experience suboptimal performance, follow these steps:

1. Contact us at support@plungechill.com and provide:

• Your location.
• Air temperature and sunlight exposure details.
• Water temperature readings.

1. Conduct a 5-hour performance test and share the results for assessment.

We will evaluate the data and provide solutions tailored to your setup.

Reference Figures

• Average USA tap water temperature: 55-65°F.
• Recommended cold plunge temperature: 49-52°F.

For further assistance, contact us at support@plungechill.com.