Terms & Conditions

Plunge Chill reserves the right to modify or replace these Terms of Service at its sole discretion. Any updates or changes will take effect immediately upon publication on the website. It is your responsibility to review these Terms of Service periodically to remain informed of any modifications. Your continued use of the website or purchase of products following the posting of updated terms will constitute your acceptance of those changes.

For any questions or further information regarding these Terms of Service, please contact us at support@plungechill.com.

Eligibility

Age Requirements

Access to the Plunge Chill website (https://plungechill.com/ and the purchase of products offered by Plunge Chill are strictly limited to individuals who are at least 18 years of age or have reached the age of majority in their jurisdiction of residence, whichever is greater. By accessing the website or purchasing products, you represent and warrant that you meet this age requirement. Individuals who do not meet the required age are expressly prohibited from using the website or engaging in transactions.

Plunge Chill does not knowingly collect, solicit, or retain personal information from individuals under the age of 18. If personal information from a minor is identified without verifiable parental consent, Plunge Chill will take immediate steps to delete such information. If you believe a minor has provided personal information, please contact us promptly using the methods outlined in the "Contact Information" section of our website.

User Account Responsibility

Certain functionalities of the Plunge Chill website, including making purchases, may require the creation of a user account. By registering, you agree to provide accurate, current, and complete information and to promptly update your account details as necessary. Providing false, inaccurate, or outdated information may result in suspension or termination of your account.

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username and password. All activities conducted through your account are your responsibility. Plunge Chill disclaims liability for any loss or damage arising from unauthorized access to your account due to your failure to safeguard credentials.

Products and Services

Product Overview

Plunge Chiller: An advanced cooling system designed for cold water immersion therapy. It aids in reducing inflammation, alleviating muscle soreness, and promoting recovery.

Plunge Tub: A compact and portable solution for cold water immersion, providing similar therapeutic benefits while catering to users with space constraints.

Plunge Sauna: An infrared sauna engineered for relaxation, detoxification, and recovery through deep-penetrating heat therapy.

Plunge Chill reserves the right to discontinue or modify products without prior notice. If fulfillment of a discontinued product is not feasible, affected customers will be offered an alternative product or support with the next steps. Refund terms are awaiting confirmation.

Use and Safety Instructions

Follow all safety and usage instructions provided to ensure proper operation and longevity. Products involving extreme temperatures must be used with caution. Consult a healthcare professional before use if you have underlying health conditions. Product-specific disclaimers regarding risks and liabilities are included in the product packaging and on the website.

Product Manuals

Each product is accompanied by a comprehensive manual covering assembly, usage, maintenance, troubleshooting, and safety guidelines. Physical copies are provided, and digital versions are available for download on the website.

Orders and Payments

Order Process

Orders may be placed through the Plunge Chill website using the following steps:

  • Add products to the shopping cart.

  • Provide accurate shipping details.

  • Choose a payment method and confirm the order.

An email confirmation will be sent upon order completion, including the order number and estimated delivery date. Tracking details will be provided once the order ships.

Order modifications or cancellations are subject to timing constraints. Customers must contact customer support promptly for assistance. While Plunge Chill will endeavour to accommodate requests, it does not guarantee changes once orders are processed or shipped.

Payment Methods

Accepted payment methods include major credit cards, PayPal, and other secure online platforms. Payments are typically processed at the time of order placement. For pre-orders or backorders, charges may be deferred until the product is ready to ship. Plunge Chill adheres to strict data security standards, employing advanced encryption technologies to protect payment information.

Pricing and Promotions

All prices are listed in USD and are subject to change without prior notice. Promotional offers are governed by specific terms, including expiration dates and usage limits.

Billing Information

Accurate billing information must be provided to ensure order processing. Discrepancies or errors should be reported to customer support for resolution.

Taxes

Sales tax is calculated based on the shipping address and included at checkout where applicable. For international orders, customers are responsible for customs duties, taxes, or import fees.

Shipping and Delivery

Shipping Policy

Plunge Chill ships to customers within the United States and select international locations. Shipping fees are calculated at checkout based on the destination, product weight, and shipping method. Processing time is typically 1–2 business days but may vary during peak periods.

Estimated Delivery Times

USA Mainland: Standard delivery typically takes 2–5 business days. While Plunge Chill strives to meet estimated delivery windows, unforeseen delays may occur. If delivery is delayed beyond 7 business days, contact +1 305 326 3656.

Handling of Lost or Damaged Goods

For lost shipments, contact customer support immediately for assistance. For damaged products, document the issue with photographs and contact customer support promptly. Contact support to arrange an assessment and repair or replacement. Refund terms are awaiting confirmation. Plunge Chill may include shipping insurance for certain orders. Details on how to file a claim will be provided where applicable.

Returns and Refunds

30-day returns

You may return equipment within 30 days of receiving it. Used equipment is accepted if it has no obvious signs of use and remains fit for resale. Clean it thoroughly, wipe away any water and let it dry, then pack it in its original box before returning it.

Contact support before returning your equipment. The product-specific warranty period is separate from the 30-day return window.

Standalone POD and MAX tubs have a 1-year warranty. Standalone PRO and PLUS tubs, all chillers, and all chiller-and-tub bundles have a 2-year warranty, including POD and MAX bundles.

Return shipping costs are deducted from the refund unless the return is due to a product quality issue; in that case, we cover return shipping. We recommend using trackable shipping methods with insurance.

Returned items undergo inspection upon receipt. If ineligible, customers will be notified and can request the item be returned at their expense.

After inspection is complete, we will process an eligible refund within 5 business days. No restocking fee applies. See the return conditions and warranty policy.

Intellectual Property

Ownership of Content

All content on the Plunge Chill website (text, graphics, logos, images, etc.) is protected under copyright laws and is the exclusive property of Plunge Chill or its content providers.

Trademarks and Copyrights

Our trademarks, logos, and branding may not be used without explicit written consent. Infringement of our intellectual property rights may result in legal action.

License to Use the Site

Users are granted a limited license to access and use the website for personal purposes, excluding:

  • Commercial use or resale of site content.

  • Data mining or automated tools.

  • Copying account information for third-party use.

Unauthorized use terminates this license and may lead to legal consequences.

User Content

User-Generated Content

Users may share reviews, comments, and other content ("User Content") but retain ownership while ensuring their contributions do not infringe third-party rights or violate laws.

User Feedback and Suggestions

Feedback submitted to Plunge Chill is considered non-confidential. By providing feedback, users grant us unrestricted rights to use, publish, and adapt it for business purposes without compensation.

Compliance with Laws

Export Controls

Plunge Chill's products and software comply with U.S. and international export regulations. Customers must adhere to these laws, ensuring that products are not sold, used, or transferred to restricted countries, entities, or individuals.

  • Products cannot be used for the development or proliferation of weapons of mass destruction or related technologies.

  • Customers may be required to confirm the intended use and destination of products to verify adherence to export control laws.

Consumer Protection Laws

Plunge Chill is committed to following consumer protection regulations, ensuring transparency, fairness, and product safety.

  • Repair, replacement and warranty support follow the applicable return and warranty policies. Eligible returns within 30 days of receipt follow the refund conditions in the return policy.

  • All product descriptions and marketing comply with applicable advertising standards.

  • Customer information is safeguarded following GDPR (for European users) and CCPA (for California residents). Details are outlined in Plunge Chill’s Privacy Policy.

Termination of Use

Plunge Chill may suspend or terminate user access to its services under the following conditions:

  • Violation of Terms: Breaching the Terms of Service, privacy policy, or other agreements.

  • Illegal Activities: Participating in fraudulent or unlawful activities.

  • Security Risks: Any action compromising the security of Plunge Chill systems or its users.

Termination may occur with or without prior notice and may result in the deletion of user accounts and associated data.

Miscellaneous

Entire Agreement

These Terms of Service, along with related policies, represent the complete agreement between you and Plunge Chill, superseding all prior agreements or communications.

Severability

If any provision of these terms is found to be unenforceable, it will not affect the validity of the remaining provisions.

Waiver

Failure to enforce any right or provision of these terms does not constitute a waiver of that right or provision. Waivers must be explicitly documented in writing and signed by Plunge Chill.

Assignment

Users cannot transfer or assign these Terms of Service without Plunge Chill's written consent. Plunge Chill reserves the right to assign these terms without restriction.

Force Majeure

Plunge Chill is not liable for delays or failure to perform due to events outside its control, including but not limited to:

  • Natural disasters (e.g., earthquakes, floods).

  • War, terrorism, riots, or embargoes.

  • Acts of government, labor disputes, or material shortages.

Contact Information

For any questions, support needs, or assistance with Plunge Chill products or services, customers can reach out to our dedicated support team through the following channels:

Email: support@plungechill.com

Our customer support team is committed to providing timely and effective assistance to ensure a satisfactory user experience.

Legal Notices and Correspondence

This address should be used for legal correspondences, including service of process. For routine inquiries or non-legal communications, please use the provided email contact.



Customer service phone: +1 305 326 3656.