Refunds & Returns

These confirmed conditions apply to returns requested within 30 days of receiving equipment. The product-specific warranty period is separate.

30-Day Returns & Refunds

You may return equipment within 30 days of receiving it. Used equipment is accepted if it has no obvious signs of use and remains fit for resale. Clean it thoroughly, wipe away any water and let it dry, then pack it in its original box before returning it.

Please provide your receipt or order confirmation when contacting support.

To initiate a return, email us at support@plungechill.com with your order number and the reason for the return.

Return Address

We currently have warehouses located in California (CA), Georgia (GA), and New Jersey (NJ). If you wish to return an item, please contact us at support@plungechill.com. We will provide you with the nearest return address or a return label to facilitate the process.

Order handling time is about 1  day. You may request to cancel your order within 1 day after purchase. If the cancellation request is made before shipment and within the allowed cancellation period stated above, we will process the cancellation. Any refund terms remain pending confirmation. Orders cannot be cancelled after the cancellation period has expired or once they have been shipped.

Important Notes

  • Return shipping costs are deducted from the refund unless the return is due to a product quality issue; in that case, we cover return shipping.
  • Items sent back without prior contact will not be accepted.

For any questions regarding returns, contact us at support@plungechill.com.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective or damaged.
  • You received the wrong item.

We will promptly assess the issue and often provide a free replacement.

Other Return Requests

For requests outside the confirmed 30-day return window, contact support to check the applicable conditions. Refund terms for those other requests remain unconfirmed.

Certain items cannot be returned, including:

  • Perishable goods such as food, flowers, or plants.
  • Custom products including special orders or personalized items.
  • Personal care goods such as beauty products.
  • Hazardous materials, including flammable liquids or gases.

For sale items, gift cards, or requests outside the confirmed repair and replacement process, contact support to check the applicable conditions.

Manufacturer Defects

Contact support to arrange repair or replacement for a defective device within 30 days of receiving it. The product-specific warranty period is separate from this return window.

Repair or Replacement Process

Contact support for return instructions. Clean used equipment thoroughly and return it in its original box.

Replacements

For defective items, contact us at support@plungechill.com with:

  • Photos of the defective item.
  • A brief explanation of the issue.

Upon confirmation, we will issue a replacement free of charge.

Refunds for 30-Day Returns

After inspection is complete, we will process an eligible refund within 5 business days. Return shipping costs are deducted from the refund unless the return is due to a product quality issue; in that case, we cover return shipping. No restocking fee applies.

Performance & Environmental Factors for Water Chillers

We ensure our Water Chillers perform optimally under normal conditions. However, performance may be affected by:

  • High air temperatures (above 85°F).
  • High humidity levels.
  • Excessive direct sunlight on the chiller or water vessel.
  • Water volumes exceeding 66 gallons (250 L).

Tips for Optimal Performance

  • Use the chiller indoors or in a climate-controlled area if exposed to prolonged sunlight or temperatures above 75°F.
  • Mitigate environmental factors by adjusting the setup or location.

Reporting Poor Performance

If you experience suboptimal performance, follow these steps:

1. Contact us at support@plungechill.com and provide:

  • Your location.
  • Air temperature and sunlight exposure details.
  • Water temperature readings.

2. Conduct a 5-hour performance test and share the results for assessment.

We will evaluate the data and provide solutions tailored to your setup.

Reference Figures

  • Average USA tap water temperature: 55-65°F.
  • Recommended cold plunge temperature: 49-52°F.

For further assistance, contact us at support@plungechill.com.

Customer service phone: +1 305 326 3656.